Ordering Policies and Procedures

Office Hours: 9am-5pm ET

Phone: (800) 221-2755

Email: orders@behrmanhouse.com

Fax: (973) 379-7280

1. You may order via this website--every book has an "order me" tab.  You may also contact us and place orders by telephone, fax, or mail.

2. Orders are processed only for accounts in good standing. Other accounts will be required to prepay orders in full. Credit is issued to institutions only. Mastercard, Visa, or prepayments are accepted for non-institutional customers.

3. Items that are not available will be placed on back order and shipped as they become available. Back-ordered items will be billed only upon shipment.

4. Claims for damaged goods and short shipments must be made within 10 days of receipt. No late claims will be accepted.

5. Invoices are due and payable within 30 days.

6. Prices and product availability are subject to change without notice.

Shipping Information

1. We ship via UPS. We will try to accommodate alternative shipping requests. Behrman House cannot be responsible for loss or damage caused by other shippers.

2. Orders are usually shipped within 24 hours. You may request that rush orders be shipped via UPS Next Day Air, 2nd Day Air, or 3rd Day Select, at additional charge.

3. Orders prepaid by check must include shipping and handling.

Customers Outside the Continental United States

1. We gladly ship outside the continental United States. Unless otherwise specified, we ship these orders via UPS.

2. Overseas and Canadian orders must be paid with international money orders in U.S. funds or with checks drawn from U.S. banks payable in U.S. funds. Mastercard and Visa are also accepted.

Returns Policy

1. Behrman House is committed to 100% customer satisfaction. We will accept returns of clean, saleable stock up to one year from date of invoice.

2.  To accept a return, we must receive the following information with the merchandise:
   order or invoice number
   titles and quantities of books returned

3. We cannot accept returns that have been used, stained, torn, or stickered. We cannot accept returns of sealed merchandise that has been opened. Unacceptable returns will be refused or returned at the customer's expense.

4. Address all returns to:
   Behrman House
   11 Edison Place
   Springfield, NJ 07081
   ATTN: Returns
   

Customer Service

For inquiries about orders, account balances, product availability, curriculum, or other questions, please call (800) 221-2755 from 9am-5pm ET, Monday through Friday.