Alef Bet Quest Primer--Questions and Tech Support

Hi, we are using the internet version, and I have added the students, but it hasn't allowed me to add a teacher. I am the school principal, and I would like the teacher of the class to be able to update. Thanks.

I would really like to use Alef Bet Quest with my beginning Hebrew class this fall, but I have an older MAC computer running Mac OSX 10.4 with no intel chip. :-( Many of my students may also have older computers, a few may even need to use the New York Public Library computers. Is there any way around this problem? I had no problem playing your demo games or using your demo lesson... Is it possible to use the program on your website, with or without the ability to keep track of progress? DK in NEW YORK CITY

One of my student's has complained that the CD wants her to start over, and none of her lessons are showing anymore in the assessments. It looks as though a few other students have also been "reset" somehow. Our code is DAT3456. -- Mrs. Levine, Temple Shir Shalom Oviedo 3rd Grade.

The Shalom Uvrachah CD does not seem to be compatible with the latest version of Mac - OSX Lion. Is there a fix to make the CD compatible?

I learned Hebrew super fast with Alef Bet Quest!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

• Anyone who was having difficulty logging into Alef Bet Quest during the past two weeks should be able to do so starting immediately.

• If you or your students have created a new user name between Sunday, October 9 and Tuesday evening, October 11, the user name may not have saved properly, and you may need to recreate it.

• If you or your teachers find that there are students missing from your class list who were there before the re-boot, please contact us and we can fix that.

• If students have been using the software online in the last 48 hours (between 2 pm Monday, October 10 and 2 pm Wednesday, October 12), this most recent progress may not have been saved on our database. They may have to repeat this lesson or lessons.

• If students have been working offline, their work has not been saved. Those lessons will need to be repeated when working online again in order to progress through the material.

We have moved Alef Bet Quest and its database to a new, faster, and more powerful server. The change in the server’s address could take from three to 72 hours to roll out to all internet service providers.

For many of you, this has already taken effect. For others, as soon as your specific service provider registers this new address information, you will notice a big change in the speed for logging in, registering user names, syncing lessons, and accessing assessment pages in Alef Bet Quest.

Anyone who was having difficulty creating a new user name during the past two weeks should be able to create those user names starting Friday, 10-14-2011. Be sure to have your classroom serial number handy when creating new user names.

If you or your students have created a new user name within the past 48 hours, the user name may not have saved properly, and you will need to recreate it.

Also if a student has been using the software online in the last 48 hours, this most recent progress may not have been saved on our database. Please click the "Sync" button in the software to be sure the database updates your progress.

If students have been working offline, that work has not been saved. Those lessons will need to be repeated when working online again in order to progress through the material.

We want to assure you that we continue to work closely with our service provider to increase the capacity of the servers that host our Alef Bet Quest and Kol Yisrael digital applications so that these materials work as they should for you.

The popularity of the materials, coupled with the larger number of teachers and students trying to access the site at the same time during the very beginning days of the school year, has been more than the existing hardware could manage effectively.

Right now we are working to move Alef Bet Quest to a new server, and to test it. This has taken much longer than we or the service provider anticipated. We apologize for the temporary shutdown of the site earlier in the week, for any slowness you may experience right now, and for any difficulty you may be having in getting logged in to the site as we solve these technical challenges. We know this has come at a crucial time in the school year. Our goal is to rectify the situation and make the site better as quickly as possible.

We will provide you with further updates as we have them, and we thank you for your continued patience.

My students are still unable to log into Alef Bet Quest. They can not get past the retrieving progress screen. Can you tell us when this issue will be rectified? I use the software as the basis of my curriculum so we really need it working ASAP. Thank you!

Also, I directed many of them to download the ABQ software onto their hard drive but it automatically downloads a version for PCs and most of our families are Mac users. Please advise.

Due to the very high volume of students and teachers getting started with Alef Bet Quest at this time of year, you may experience some delay in loading or creating your user name for Alef Bet Quest. It may even freeze. We are resetting the site often, and working on additional options to make this site work faster and better for you. You may wish to wait a little while and try again. We apologize for this delay and are working on improvements.

If you are having trouble loading Alef Bet Quest, your computer's FIREWALL may be the problem. Type firewall into the Search bar at the top of the page to get instructions for fixing this common problem.