Frequently asked questions

Q:  How do I become an educational director in the Online Learning Center (OLC)

If you already have an account at, click Contact Us at the bottom of the page, or call us during business hours (get our number from the bottom of this page) and ask to be authorized as an educational director in the OLC.

If you do not yet have an account at, please click SIGN UP at the very top of this page and register for an account. Then call us!


Q:  How do I get the materials I ordered from the Resource Libraries?

These resources are delivered digitally immediately after your order. You can access them by logging into and clicking on “My Account” at the top of the page. Any resources you purchase will live in your “My Order History” area.

You can also add purchased resources to classes in the Online Learning Center. Navigate to your Online Learning Center dashboard (Log in and click "Take me to my synagogue" here.) You will find your purchased resources under "My Saved Resources" in the yellow bar at the top of your dashboard. Click the title of the resource you want to view. You can then share the resource with your class by clicking the green "Share on Classroom Wall" button.

Q:  Is my firewall affecting my software?

A firewall is the computer’s security system that prevents unwanted internet users from accessing your network connection. All information on your computer passes through the firewall, which examines each piece of information and blocks the information that does not meet the security criteria or looks unfamiliar to the computer. If your interactive software is having trouble running, it is most often because the firewall isn’t letting the software communicate with your computer. To resolve this, you must make an exception for the software on your firewall. The instructions on how to make an exception on a Windows firewall are below:

Note:The instructions below are for the built-in Windows firewall. If the computer you are using is running a firewall in place of the Windows firewall, you will have to contact that firewall provider directly for instructions on how to make an exception for the software on the firewall.

1.) Make sure you have the interactive CD in your computer’s CD drive.  Click on the Start button in the lower left corner of your screen.

2.) Click on the "Control Panel" link listed on the menu that appears. Single-click on Systems and Security.

3.) In the Control Panel window that opens, click on the "Windows Firewall" icon that appears towards the bottom.

 4.) The Windows Firewall window opens, click on the "Allow a program through Windows Firewall link on the left side of the window.

5.) Click on the "Add program..." button on the Windows Firewall Settings window that opens.

6.) Click on the "Browse..." button on the Add a Program window that opens.

7.) In the Browse window that opens, navigate so that it says "Computer" (or "My Computer" for windows XP) across the top of the window.

8.) Find your DVD or CD drive which has the software CD, in the center of the window, and double click on that.

9.) Double click on the file name that corresponds to the software CD you are using listed in the center of that window. The file names are below:

  • Kol Yisrael 1: RunKY1.exe

  • Kol Yisrael 2: KY2.exe

  • Alef Bet Quest: RunMainController.exe

  • Hineni 1,2, and 3: RunHin1CD.exe; RunHin2CD.exe; or RunHinCD3.exe

  • Shalom Uvrachah: RunIntro.exe

10.) Confirm you now have the appropriate file name listed in your Firewall exceptions list on the Add a Program window, and click OK at the bottom of that window.  You can now close out of all other windows you have opened and should be all set.




Q:  Having trouble running Explorer's Bible 3D on a Windows 7 PC?

The Explorer's Bible 3D Adventure CD should install automatically when placed in your computer. Once the install is complete you will see an Explorer's Bible icon on your desk top. Normally, at this point you should be able to gain access by clicking on the icon and logging in. If your computer is running Windows 7, you may get an error message, or when the program opens you will be unable to select a lesson. If this happens, you will have to delete the desk top icon (highlight the icon, right click the mouse, select delete) and follow the instructions below:

  • Select the Start Menu in the lower left hand corner of the screen


  • select My Computer

  • double-click the "C" drive

  • double-click Program Files

  • select "EB3D"

  • right click on the ED3D application icon, select Properties

  • select the tab "Compatibility"

  • check the box labeled "Run this program in compatibility mode," use the drop down menu to select XP (service pack 3)

  • select Apply, then Okay

  • Now, insert the disc in the computer, go to the Stat menu, select My Computer. You should see the ED3D icon under the "D" drive. Drag this icon to your desk to to put a short cut to the program on your desk top. You should now be able to access the program without a hitch!

Q:  How can I tell if my computer has a virus?

The following are symptoms of an infected computer:

  • You continuously get pop-ups on your screen.

  • The computer runs slower than normal.

  • You type in a particular website but the computer takes you to another site.

  • You get warnings from your anti-virus software letting you know that a virus has been detected.

The following are some solutions that can help if you experience these problems:

  • Check your anti-virus software and make sure it hasn't expired and is up to date.

  • If you are using Windows/PC, you can download Windows Defender free from This is an anti-spyware program, which can be added in addition to anti-virus software.

  • Check with your internet provider to see if they are having connection problems in your area.

Q:  Why won't my progress save to the assessment page?

Users must complete ALL activities in a lesson in order for the user's progress to be saved.

Q:  Why is my software not connecting to the internet?

If you have a wireless connection there is a much greater chance of losing connectivity to the internet. Make sure you have a strong wireless connection, or hardwire your computer to the internet. For wired connections, see our Firewall section if you are experiencing problems.

If you have slow internet service or no service you may want to contact your internet provider to check whether or not they are experiencing internet problems in your area. They may also be helpful in finding solutions to improve your connection.

Q:  How do I assess student progress in the interactive software?

There are three ways to assess students' progress in the computer software:

  1. Go to and click the Assement button at the bottom left of the home screen. Click on the icon for the software your class is using. Type your class's unique serial number into the field labeled "Enter a serial number to assess your class." You'll be taken to a page showing all of your students' results.
  2. After students have completed all the activities in a lesson, they will have the option of printing out a lesson summary.
  3. For Alef Bet Quest and Kol Yisrael, students can e-mail the lesson summary directly to the teacher. After students complete each lesson, an email option will appear and they can type in their teacher's email address. Teachers may wish to set up a seperate e-mail account to receive this information.

Q:  How long will it take for my order to arrive?

For U.S. orders please allow 1-6 business days to receive your order. Please call for exact timing.
International transit times vary depending on the destination. Allow 1-3 weeks to receive international orders when using standard international shipping methods (longer using a slower method, such as M-Bag). Express shipping is available for international orders. Please contact for those costs.

Q:  Do you ship internationally?

We can ship orders to any country, except those forbidden by U.S. law. We use United States Postal Service in most cases. The shipping fee will vary depending on the size and weight of the order and the destination. You are responsible for any taxes, duties, and/or fees imposed by local authorities as a condition to receive merchandise.

For exact shipping rates to your international address you can send an email of your complete order to for a shipping quote. Be sure to include the complete shipping and billing address. We will calculate the cost and contact you upon receiving your request.



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