BH Staff: Daily Focus on Our CustomersWritten by Vicki Weber, RJE, 02 of September, 2011
At Behrman House, especially during the busy back-to-school season, our focus is on serving our customers. In addition to processing orders that come in by phone, fax, and the web, David Schwarz, our Customer Support Lead, speaks to educators almost every day. A great listener, he focuses on each school’s needs and helps direct educators to the best options Behrman House has to offer. “It’s an amazing feeling when I get off the phone with an educator knowing they feel much more prepared and confident in their curriculum choices,” David said. “Educators have a tough job this time of year. It is a lot of pressure and I can hear it in a lot of educators’ voices as I speak to them. But these are the challenges that make me love my job. I want them to know are here to help them any time of the year.”
“I especially encourage educators to take a close look at our new website.” David said. “There are dedicated educator pages with tons of resources including: How to Choose Hebrew Learning Materials. This feature offers questions about the specific goals of their Hebrew program. Their responses help determine what materials are the best match for the school.”
While this page helps hundreds of educators with their Hebrew selections every day, David is eager to speak directly with educators about any aspect of their curriculum. “Contact me if you want to schedule a time to talk about your needs. I want to hear what’s working for you now, what isn’t, and help you find the best options for your school. My email address is firstname.lastname@example.org. You can also subscribe to our eNewsletter to get teaching tips, information on new products, and links you can use for class.”
To help you get off to a good start for the school year, our Customer Support lines are open Monday throughThursday, 9:00 A.M. to 5:30 P.M. and Fridays 9:00-5:00 (EDT)through September 15. David and his colleagues are here to answer questions, help you with your order, and diagnose technical difficulties. Have last minute school registrations? Don’t worry, we ship all orders within one business day.